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Customer Service
We provide more than customer service. We strive for outstanding customer experiences that differentiate your company in the mind of your customers.
A customer service experience impacts the perception a consumer has of your company, And in the in the age of social media, it can also influence more opinions than ever before. That’s why Prosource Solutions never forgets that our most important goal is to consistently deliver exceptional customer experiences — before, during and after each interaction. When your customers have a positive experience with your brand, you get increased share of wallet and repeat business. So whether we're answering a product question, taking an order, processing a return or exchange, or solving any problem, Prosource Solutions always make sure your customers feel respected, served and cared for, and that we meet or exceed their expectations.
Prosource Solutions can do the necessary integration to use your existing platform, or we can build the operations workflow on our recommended platforms, and still incorporate your business rules.
Our goal is to help move your customers from satisfied to loyal, and ultimately, to advocates for your company. Our culture, people, processes and technology all support that goal, and the strength of our commitment to it is the biggest difference between Prosource Solutions and other outsourced call centers
Every brand has a culture of its own, and one representative may be better suited to representing it than another. Prosource Solutions uses proprietary recruiting and develops specialized training and management processes that get the right people representing you business.
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